Privacy Policy
Last updated: July 9, 2026
AnswerCove provides an AI receptionist service for businesses. This policy explains what we collect, how we use it, and the choices you have. It covers both the businesses that use AnswerCove and the people who call or text them.
Information we collect
From businesses
When you create an account we collect your name, email, business name, and the details you choose to set up, such as your hours, location, services, FAQs, owner alert preferences, and scheduling settings. If you subscribe, payment is handled by our payment processor, Stripe, and we do not store your full card details.
From callers
When someone calls or texts a business that uses AnswerCove, we process the communication so the AI receptionist can respond. This may include the caller's phone number, the content of the conversation, and any message they ask us to pass on, such as a name, callback number, appointment request, quote request, and reason for the call. Calls may be transcribed by our voice infrastructure so the AI can respond, and we retain call transcripts, summaries, messages, and booking records as part of the business's account history.
Google Calendar data
If a business owner chooses to connect Google Calendar, AnswerCove receives access to the connected Google account information needed to show which account is connected and to use Google Calendar for scheduling. This may include the connected Google email address, an OAuth authorization token, and calendar event information needed to check availability, avoid double-booking, and create appointment events when a caller books a time.
How we use information
- To answer calls and texts, take messages, screen callers, and deliver records to the business in its dashboard.
- To check appointment availability and create appointment events when the business has enabled scheduling and connected Google Calendar.
- To send the business notifications about calls, messages, quote requests, and bookings. Email alerts are deliberately content free. SMS alerts to the business owner may include caller, message, or booking details so the owner can respond quickly.
- To operate, secure, troubleshoot, and improve the service.
- To process subscriptions and provide support.
How we share information
We do not sell personal information. We share it only with service providers who help us run AnswerCove, such as our cloud hosting provider, voice infrastructure provider, AI provider, messaging carrier, Google, email provider, and payment processor, and only as needed to provide, secure, and support the service. We may disclose information if required by law.
Google Calendar and Google API data
AnswerCove uses Google Calendar data only for user-facing scheduling features that a business owner chooses to enable. Specifically, AnswerCove uses Calendar access to check availability, avoid scheduling conflicts, and create appointment events after a caller confirms a time. AnswerCove does not use Google Calendar data for advertising, does not sell Google Calendar data, and does not use it for unrelated analytics, profiling, or resale.
We do not allow humans to read Google Calendar data unless it is necessary to provide support requested by the business owner, investigate security or abuse, comply with law, or maintain the service.
Business owners can disconnect Google Calendar from the AnswerCove setup/dashboard area. Disconnecting clears the stored Google OAuth token and connected Google email from the shop's AnswerCove settings and removes AnswerCove's ability to use that connected Google Calendar for future scheduling unless the owner reconnects it.
AnswerCove's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Text messages (SMS)
If a business uses our text feature, AnswerCove sends an appointment confirmation text and replies to questions a caller texts in. We send texts only to people who have given consent, in one of three ways:
- Verbal opt-in on a call. During a phone call, the assistant asks whether you would like a text confirmation, states that message and data rates may apply, and tells you that you can reply STOP to opt out. A text is sent only if you say yes.
- You text us first. If you start a text conversation by messaging the business number, that is your consent for the assistant to reply and help you over text.
- Online sign-up. You can opt in on our text updates sign-up page by entering your mobile number and checking the consent box.
Message frequency varies, but is typically about one message per appointment or conversation. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for help. Opting out of texts does not affect your ability to call the business.
We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing purposes, and mobile opt-in data is never shared with anyone. Mobile information is used only to deliver the messages described above, and is shared only with the service providers (such as our messaging carrier) needed to send them.
For full details on how customers opt in and out, see our SMS Messaging Policy.
Data retention
We keep call records and messages for as long as your account is active so you can review your history, and for a reasonable period afterward unless you ask us to delete them. You can request deletion of your data at any time.
Security
Messages live in the business's private dashboard, accessible only with its login. Notification emails are deliberately content free. We use industry standard measures to protect information, though no system can be guaranteed perfectly secure.
Your choices
Businesses can update their information in the dashboard, cancel at any time, and request access to or deletion of their data. If you are a caller and want a message removed, contact the business you called, or reach out to us and we will help.
Contact
Questions about this policy? Email us at hello@answercove.com.
Answer Cove LLC
777 Cullum Ave, Hurst, TX 76053